CLIENT FEEDBACK
Feedback may be communicated through telephone, letters, e-mail or suggestion boxes which have been made available for your use.
All feedback shall be acknowledged within seven (7) working days of receipt. For grievances, we shall communicate a response on any actions taken within fourteen (14) working days of receipt. However, any complaints or requests of a technical nature will be responded to within thirty (30) working days. If for any reason we cannot address queries within the stipulated time, we will give you an anticipated date of resolution.
BUSINESS HOURS
8AM to 4PM on Friday
8AM to 4:15PM from Monday to Thursday
Cashiers close at 3:00 pm daily
Weekends and Public Holidays: Closed
GENERAL SERVICE ENQUIRIES
All other enquiries, complaints, compliments and suggestions relating to the services provided by the Maritime Services Diviision can be addressed to:
The Director of Maritime Services
Maritime Services Division
Ministry of Works and Transport
Clarence House #127-129 Duke Street
Port of Spain
Telephone: 625-4815/ 627-1784
E-mail: msdmowt@yahoo.com
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